Job Description

Job Description

Job Description

Pawspitality Specialist – The Spot Training Facility by NutriSource – Greenfield, MN

Compensation:

• All in hourly compensation: $18.84/hr
  • Employees are also eligible to receive tips

Our Story

KLN Family Brands is a 3rd generation family-owned business that started in 1964 with its corporate headquarters located in Perham, MN, in the heart of MN lakes country. Together, our companies manufacture a diverse and expanding range of high-quality human and pet food products.

At KLN Family Brands, our vision is that “We are a proud people-first company. We are successful because of trust-based relationships and first-rate products for our families and friends. We better the world by caring for others. We challenge. We grow. We inspire.”

Some companies have to “fudge the story” a little. Some need the extra “spin” to shine a positive light on themselves. That’s not who we are at KLN Family Brands, and that’s not what we do. We tell the story of our brand – our people, the quality of our products, our spirit & moxie, our tradition, and the way we treat our community & beyond. We do it in a genuine way because we genuinely believe we’re a pretty amazing company.

The Spot – The WHY of what we do every day

The Spot Training Facility is our vehicle to help deliver the “why” of what we do each and every day.  Our mission is to provide expert service dog training to our veteran and first responder community, alongside their K9 “Battle Buddy”.  We will walk hand in paw in hand with them and provide a safe, comfortable and low-stress environment during their journey. Our boarding, playcare, full-service grooming, mobile grooming, and  retail departments are a direct support towards the success of our mission.  

The Opportunity

Imagine having a chance to start your career working for a company that is specifically built to give back to our veterans and first responders?  Imagine having the chance to be part of our team in brand new, state of the art dog training, boarding, playcare, full-service grooming, mobile grooming, and retail facility?  Imagine being direct part of building up from our foundation, where our success will be measured in giving back?

What We Are Looking For

We’re now hiring a Pawspitality Specialist to support our boarding, playcare and retail departments located in Greenfield, MN.  You will be responsible for working as a team in canine and feline kennel management while providing a safe, comfortable, and highly enjoyable stay and play for our furry guests.  We also have a retail area for our customers, where we will provide our lines of KLN Family Brands dog and cat foods, treats, and people treats as well!  If you are looking for a rewarding career and want to work for an organization that is built to give back, you may have stumbled onto the purrrfect opportunity.  Anything is pawsible!

Essential Duties: 

• Provide genuine care and a heartfelt experience for each one of our furry guests.
• Intake and Pick-up (release) of Canine and Feline guests.
  1. Check-in/Pick-Up entry on our PetExec software
  2. Guest evaluation (nose to tail, temperament, health & happiness)
  3. Discussing add-on items with our Customers (grooming, treats during stay, walks, etc)
• Understanding guest behavior and ensuring a safe and comfortable stay.
• Periodic guest bio breaks during scheduled and as needed times.
• Administering medications to guests as required and requested.
• Providing meals for guests, as well as ensuring proper watering.
• Kennel cleaning and disinfecting as per schedule/procedure.
• Managing the Playcare yard to ensure the guests are in the proper play groups, and having a safe and enjoyable time exercising.
• Working as a team, helping our retail, grooming and training areas when needed or as time allows. 

Ongoing Duties & Responsibilities

• Proactively supports company mission and vision statements and exceeding customer service standards.
• Manage facility and ensure animal care services are provided in compliance with company procedures.
• Recommend changes as needed to established company and guest policies and procedures, and monitor for effectiveness.
• Communicate ideas for expansion (or concerns) related to services we provide to our customers and guests.
• Handle client service issue escalations in a manner that maintains company’s reputation.
• Maintain proper use of equipment in assigned areas and maintenance as required.
• Participate in one-on-one, department, or company meetings with open and honest communication.
• Management projects as assigned.
• Other duties as assigned

Qualification

• High school graduate 
• Excellent oral & good written communication skills
• Previous work experience demonstrating dependability
• 3-5+ years of work experience in animal care industry preferred
• Self-motivated, independent worker with attention to detail
• Ability to work in a team environment
• Good decision and problem-solving skills
• Good organization and planning skills
• Demonstrated flexibility and proven coping skills
• Have a giving-heart, and a genuine love for our canine and feline guests

*All hires are contingent on a clean background check and a successful drug test (UA), this means that a job offer is not final until both the background check and drug test results are satisfactory to the employer*

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